Frequently Asked Questions

How long is the delivery time?

The average delivery time is 7-9 working days.

My order is missing, can you help me?

If your order is late or missing, please use the form below to contact our customer support to sort out your delivery.

I want to notify you about a change

You can change your registration yourself by logging in using your email address and password.

I can't manage to place an order (technical problem)!

Please send an email to help@biovenebarcelona.com

Will the product have a manual included in the package?

Yes, there is always sufficient information included with the product to ensure that you can use it.

What payment methods do you accept?

We currently accept Visa credit, MasterCard, debit cards, Bitcoin and PayPal.

I have a discount coupon, how do I use it?

To use your discount coupon, simply enter the coupon code at the time of checkout and the discount will be processed.

How do I return an item?

Please read first our Return Policy before you contact our customer support team who will be able to provide you with further instructions.

GDPR data subject request.

Please contact us in this form, by clicking the link.